Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and company details
• Shipment Information: Pickup and delivery addresses, package details, and special instructions
• Security Information: Site details, security requirements, and incident reports
• Storage Information: Storage unit details, inventory lists, and access logs
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Communication Records: Support tickets, emails, and phone call records

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our logistics, security, and storage services
• Process and fulfill your service requests
• Communicate with you about your account and services
• Send you important updates, alerts, and notifications
• Respond to your inquiries and provide customer support
• Ensure the security and integrity of our facilities and services
• Comply with legal obligations and enforce our terms
• Analyze and improve our services and customer experience

3. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., shipping carriers, payment processors)
• Business Partners: Partners who help us deliver specific services you've requested
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication systems
• 24/7 monitoring of our systems and facilities
• Employee training on data protection and privacy

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information (subject to legal obligations)
• Object to or restrict processing of your data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, please contact us at privacy@regalvaulthl.com.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website functionality and performance
• Provide personalized experiences

You can control cookies through your browser settings.

7. Data Retention

We retain your information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: